Customer Service
Use the form below to send us an email and we will respond within 12 hours. If you need an immediate answer, our Customer Service team is just a click away, chat with us!
Send a Message
or Email us
- customers@joos.app
Frequently Asked Questions
Renting a Joos power bank is super easy:
- By scanning the QR code
- Sign in and set up your payment method
- Click ‘Rent Now’ and take the power bank from the slot with the blinking light
- By tapping your phone or contactless card to the terminal
- Wait until the pre-authorisation of £15 is approved, then the Joos Box will release the power bank
- Take the power bank
- Press the grey/silver “Return” button on the right side of the Joos box
- Push the power bank into the slot with the flashing light
- Look for the “Return successful” message on the screen and/or your email receipt confirming the end of your rental
Renting a Joos power bank costs only £2 for the first hour and £3 for up to 24 hours.
After this, you won’t be charged more than £3 per day and if you keep that up for 10 days, well…you can just keep the power bank. Seems you need it.
Yes, the Joos power bank has 3 integrated cables, charging all types of devices. Fun fact, we are Europe’s only Apple MFi Certified lightning portable charger.
It depends on the state of your battery and how heavily you’re using your phone while you are charging it.
A fully charged power bank should recharge an average phone 2 times before running out of Joos. There is a micro-USB slot on the side to recharge it if you want to have the convenience of a power bank for a few days before dropping it back at a Joos box, or if you want to keep it forever
Yes, but it is not recommended. When charging multiple devices, the power bank’s capacity decreases at a faster rate than when charging a single device.
Send a Message
or Email us
- customers@joos.app